1. Purpose
to obtainCompanyManagement SystemCertificate organization detailsVerifyThese rules and regulations are established to create this document.
2.Applicable Scope
CompatibleHave officially obtainedManagement SystemVerifyCertificate holder (also applies to applicants)Management System Certificationof customers asVerifyFamiliarize yourself with the rules beforehand.
3.Overview of Rules and Terms
3.1The entire company thanks you for choosing us as your partner and for your organization'sManagement SystemGetVerifyRegistration confirms our sincere congratulations. We warmly welcome your organization to join our trust community. During the certificate validity period, our company and yours will share successes and challenges, working together to achieve certification.Management Systemmaintenance and improvement, continuing to deepenManagement SystemManagement to achieve better economic and social benefits.
3.2The company has obtained certificationManagement SystemThe department responsible for maintenance management isAudit Departmentresponsible for coordinating daily communication between the company and certified organizations.Surveillance AuditWork, CompanyGeneral DepartmentAssist them in their work. The company will also pilot regular visits to relevant client personnel, conducted after consultation with certified organizations, to maintain consistent daily communication. Additionally, the company is responsible for handling major complaints and appeals received from certified organizations, relevant government departments, social groups, and individuals.Complaintprocessing.
3.3 YesManagement SystemCertifiedOrganizationMaintenance and management must comply with relevant certification standards and the consistency requirements of the trust community. To this end, our company and your organization must collaborate to ensure that certified...Management SystemDuring maintenance, we maintain smooth operations across all the following areas:Done。
3.4 Rules for using certification certificates, accreditation qualifications, certificates, and logos:ExecuteSJC-WI-14《Public Document: Rules for Use of Certification Certificates and Certification Marks》relevant regulations.
3.5 Surveillance of certified organizationsSpecialReview
3.5.1Surveillance audits verify that certified organizations' management systems remain operational.Done, while also considering the certified organization's operationsOKchanges in the aspect, do theySystemhad a negative impact and was rated asSystemMeets certification requirements.The company conducts periodic surveillance audits for certified organizations once per year throughout the certificate validity period, distributed non-uniformly. Under normal circumstances, the first surveillance audit after initial certification must occur no later than 12 months from the date of the certification decision. Subsequent surveillance audits shall not exceed an interval of 12 months. The Audit Department will notify each certified organization two months in advance regarding the specific schedule for that year's surveillance audit.
3.5.2 Special Review
3.5.2.1 Expand Scope: The company reviews applications to expand an existing certification scope and determines any necessary audit activities to decide on approval. Such audits may be conducted concurrently with surveillance audits; see 3.8 for details. Terms
Audit notifications with short notice for 3.5.2.2 are arranged by the company, typically when there is a risk of loss of control over the effectiveness of the certified organization's management system.when. The followingSituationApplies to:
a. When a stakeholder files a serious complaint against a certified organization or alleges concealment of facts, an investigation must be conducted to verify the complaint's validity.
b. If a certified customer's management system undergoes significant changes or if product quality, environmental, or safety incidents occur that affect the effectiveness of the system:
c. If necessary, tracking the effectiveness of corrective actions addressing nonconformities that led to suspension of certification;
d. The certified organization's products fail a spot check by the relevant authority;
e. Special inspections arranged in accordance with requirements from certification and accreditation regulatory authorities;
f. Respond to changes or follow up with suspended customers.
When a product within the scope of certification for 3.5.2.3 is found non-compliant during a national supervision and spot check by the State Administration for Market Regulation, the Company's Audit Department will conduct an audit with shorter advance notice to this certified organization within 30 days from the date of the official notification.
3.5.3Review delayed
If a certified organization is unable to undergo scheduled surveillance or special audits due to exceptional circumstances, it must submit a written request for deferral to the company. Deferrals are granted upon approval. Note that delaying surveillance audits may result in the suspension or revocation of the organization's management system certification certificate.
3.6 Rules for the Certification Organization Notification System
3.6.1 The notification system is a communication mechanism between our company and certified organizations. It requires certified organizations to designate a permanent body responsible for maintaining the management system, ensuring regular contact with us, and promptly reporting relevant information.Certified organizations must notify our company in writing within one week if any of the following occurs:
a.Major revisions to management system documents, such as the Management Manual;
b.Major changes to the product structure, production scale, or facilities covered by the management system.
c.When the head of the organization, especially top management, changes, or when the organizational structure undergoes significant changes;
d. Legal status, business operations, organizational status, or ownership;
e. Major incidents involving quality issues, environmental pollutant exceedances, or occupational safety and health accidents;
f.Failed product or environmental inspection by the national competent authority
g.Large-scale product non-conformance or user returns triggered by quality issues.；
h.Users with major complaints that have caused significant impact；
i.Other changes affecting the scope of certification;
j. When the contact address, location, or contact information changes.
3.6.2 Any significant changes related to the management system that affect its operation or effectiveness must be communicated.
3.6.3 The written report shall include a description of the incident, root causes, measures taken or planned, and a follow-up report on corrective actions submitted to the company afterward.
Upon receiving information about changes from the certified organization, 3.6.4 SJC shall review the details to determine the appropriate action for the certification certificate (e.g., suspension, special audit, document review).
3.7 Appeal and Complaint Handling Rules: ExecuteSJC-TP-007《Complaint and Appeal Dispute Resolution Process》relevant regulations.
3.8 Expand or reduce the scope of certification and update organization name or address
3.8.1 Circumstances for expanding the scope of authentication
a.If the standards underlying the management system change;
b.Add products covered by the management system;
c.Operations covered by the management systemDoneVenue increased.
3.8.2 Scenarios where the scope of authentication is narrowed
a.As per the management systemStandardChange;
b.Reduce the scope of products or product lines covered by the management system that have been discontinued or modified.
c.Management system covers product operationsDoneReduce venue
3.8.3 Application Process: When a certified organization requests to expand or reduce its certification scope,General CombinationSubmit a written application, complete the application form, and sign the certification agreement within one month prior to your next surveillance audit or recertification.。
a.Instructions for products related to expanding or reducing the scope of certification;
b.Capability to develop or manufacture products with expanded scope (Includes technical requirements, operational procedures, andexplanations regarding key/special processes, newly added critical facilities, personnel training, etc.;
c.Reasons for requesting a reduction in the scope of certification; explanation of product modification, suspension, or discontinuation.
d.Add or remove sections in the manual and procedures.。
3.8.4 Review
3.8.4.1 The audit team conducts the audit and completes required documentation in accordance with applicable certification audit procedures, with particular emphasis on evidence collection and verification for scope expansion, products, associated document systems, and personnel competency.
3.8.4.2 The company will not recognize an expansion of the certification scope for products or processes where no factual evidence is provided.
3.9Apply for recertification audit
If the certificate is expiring and the organization wishes to maintain its management system certification, it may apply for a recertification audit. Recertification audits should generally be conducted before the certificate's expiration date. 2submit to our company within the monthSJC-TR-01《Certification Application Form》Sign a recertification agreement, issue a new certificate upon recertification, and begin the next certification validity period.
3.10 Grant,Maintain、Update、Expand、Shrink、Pause andRevoke scope: ExecuteSJC-TP-004《Grant, DenyMaintainControl procedures for updating, suspending, resuming, revoking certification, or expanding or reducing the scope of certification.in accordance with the relevant regulations.
3.11 Changes to certification requirements
When certification requirements change (e.g., due to updates in management system standards), the company will require certified organizations to modify their systems to align with the new requirements and conduct an audit. For transitions to new standards, certified organizations must update their system documentation to meet the applicable new standard, operate under it for three months, and then undergo implementation.Internal Audit and Management ReviewBased on the agreement signed by both parties,SameSubmit with the certification application. After a successful audit against the new version of the standard, issue the certificate for the certified organization under the new standard.
ApplyVerifyOrganization/Rights and Obligations of Certified Organizations
4.1 Rights
4.1.1 VerifyThe applicant (or entrusting party) has the right to be informed.VerifyInstitution OperationDoneBasis andVerifyProgram
4.1.2Entitled to requestVerifyexplanations and public documents;
4.1.3 has the right toReviewPlan andReviewTeam members raised objections, which were resolved appropriately.
4.1.4 Authorized toReviewConfirm the non-conformity findings raised by the group.
4.1.5 has the right toReviewGroup work andReviewChallenge conclusion
4.1.6 ThroughCompanyApprovedReviewReports andReviewgroupReviewIn case of discrepancies, the right to requestCompanyExplain;
4.1.7 WhenCompany Review／Surveillance AuditWhen subcontracting to external entities or individuals, you have the right to provide feedback or even refuse (with valid justification).
4.1.8 Authorized to useVerifyCertificates and badges, authorized to log inCertified OrganizationsDirectorySearch；
4.1.9 Have the right to requestCompanyMaintain confidentiality and comply with the party's relevant regulations;
4.1.10 Has the right toCompanyPerson submits appealComplaint；
4.1.11 Have the right to requestCompanyOther relatedVerifyExplain or clarify the issue.
4.2 obligation
4.2.1 Always complyCompanyVerification Reviewrequirements for procedural regulations and public documents;
4.2.2 Pay fees on schedule (VerifyFees are due even if the application is not approved.)
4.2.3 forCompanyon-siteReview、Verify, Check,MonitorandRe-certification auditMake necessary arrangements to resolve the appeal;Including acceptanceCompanyfileReviewView all records (including customer appeals);
4.2.4 Actively cooperateReviewProvide accurate information and explanations.MaterialsFile, record;
4.2.5 How to use correctlyVerifyCertificates andVerifyCertification mark: must comply with approved usageVerifymake a declaration within the scope of;
4.2.6 On promotionVerifyResults must not compromiseCompanyreputation, shall not engage in actions thatCompanyMisleading or unauthorized claims;
4.2.7 WhenVerifyPendingor undoIf so, immediately stop involvingVerifyContent promotion, and followCompanyReturn allVerifyFile;
5.Company Certification Institution Approval Number：CNCA-R-2023-1289Currently, the scope of services we offer includes:QualityManagement System, EnvironmentManagement System, OccupationHealth & SafetyManagement System。
